Refunds and Returns Policy

Refunds and Returns Policy

When you order items online, you are confirming you agree to our Refunds and Returns Policy.

Our policy lasts for 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, gift cards, downloadable software products, personal care items some health products or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Your Rights under Australian Consumer Law

If an item you buy fails to work or do what you asked for, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor. 

Where refunds will not be available

You are not entitled to a replacement or refund so simply because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item.

As we offer an online service, it is your responsibility to ensure you check the item description and size carefully before ordering.

Costs of return Postage

You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from us if the item is confirmed to have a problem, so keep your receipts.

When items are too large, too heavy or too difficult to remove, we will pay for reasonable shipping costs or collection within a reasonable time of being notified of the problem.

For a refund, you will need to return the items by post or deliver. Please follow our return policy. This policy is aimed to prevent unnecessary costs to you. We recommend that you keep your original item packaging if possible. Should you need to return an item for repair under warranty and not have the original packaging, you will bear the responsibility for safely packaging your Item for transport and Retail Discount accepts no liability for any damage that may occur in transit.

We reserve the right to charge you for any postage costs incurred for returns should we find the item not have a problem or if you’ve changed your mind.

We will charge a re-stocking fee where items are returned due to change of mind or wrong address entered at checkout. 

Steps and Return Procedure

Please do not return the faulty item to us without contacting us first. For us to assist you, we require that prior to retuning goods to us you:

  • check the item or items for damages or faults;
  • record the damages or faults by picture or videos; and
  • email the picture or videos to us along with a detailed description.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. This will enable us to review your claim. If you do not follow this procedure additional charges, such as postage and handling, may apply.

Once assessed and approved by our Retail Discount team, you will be contacted to proceed with the return, refund or replacement process.

A refund or replacement will not be provided if items are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

30 Day Money Back Guarantee** 

The 30-day money back guarantee is only available on selected products. These will be advertised on the relevant product pages which are included. There will be some specific terms and conditions for some products which will be listed below. 

You are not entitled to a 30-day money back guarantee for change of mind, if you found the product cheaper somewhere else, ordered the wrong size item, wrong colour or anything similar to these conditions. 

As we offer an online service, it is your responsibility to ensure you check the item description, colour, size etc. before ordering with Retail Discount.

Kids leather Recliner Chairs - 

- Our Kids recliner chairs have specific size break downs on all product pages. Please check these very carefully as the 30-day money back guarantee will not be eligible for satisfaction with the size. 

- Incorrect colour ordered will also be ineligible for the 30-day money back guarantee. 

- Return postage for these items will be covered by the buyer and will also be returned in the original packaging and in its original condition to be eligible for the 30-day money back guarantee. 

Timeframes for refunds

Refunds generally take to 5-9 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contacting Us

If you have any queries or wish to contact us, please do so by email at return@retaildiscount.com.au.