Shipping & Warranty

Delivery and Shipping 

When you order items online, you are confirming you agree to our Delivery and Shipping Policy.

Shipping Policy 

Retail Discount shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Retail Discount before ordering and may incur a re-delivery fee. 

Estimated Delivery Times 

We are unable to guarantee delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either. 

Timeframes are estimated only, and for further details, please see the information regarding our couriers below. 

Approximate delivery timeframes are: 

VIC 

5 – 8 working days 

NSW, SA, ACT 

6 - 11 working days 

QLD, NT and TAS 

7 - 13 working days 

WA 

7 - 15 working days 

  

Delivery of bulky items such as mattresses, bed frames, some larger furniture, electronics etc., may delay these times by a further 1-4 business days.  
 
*Retail Discount is not responsible for deliveries arriving in time for Christmas. December 2018 is in peak season for all courier companies used by Retail Discount and delays are a normal occurrence this time of year. Ordering after the 1st of December will occur at customers own risk when ordering Christmas presents in time for Christmas Day, 25th of December. The Retail Discount team would like to wish you a Merry Christmas and a Happy New Year.* 

Commencement of Shipping and Tracking 

Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse. This usually takes 2-3 working days from receipt of cleared payment. 

We will send you order tracking details from one of our couriers. Please allow up to 48 hours from time of notification sent for the couriers online tracking information to be updated. 

Investigations into the status of deliveries will not be lodged by Retail Discount until the estimated delivery date has lapsed. 

We do not ship to the following postcodes 

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. There may be some exceptions; please contact us at sales@retaildiscount.com.au for more details. There may be other postcode exclusions than specified below, We do our best to include all relevant postcode inclusions in the list below, but unfortunately cannot list all postcodes Australia wide. 

Orders for delivery to postcodes with no shipment service will be cancelled and refunded automatically. 

All items: 

Postcode 

State 

Suburb 

5701 

SA 

WOOLUNDUNGA 

6740 

WA 

DRYSDALE RIVER 

6740 

WA 

MITCHELL PLATEAU 

6740 

WA 

OOMBULGURRI 

6740 

WA 

KALUMBURU 

6740 

WA 

PRINCE REGENT RIVER 

6740 

WA 

WYNDHAM 

6743 

WA 

WARMUN 

6743 

WA 

CAMBRIDGE GULF 

6743 

WA 

LAKE ARGYLE 

6743 

WA 

DURACK 

6743 

WA 

GIBB 

6743 

WA 

KUNUNURRA 

7151 

TAS 

HEARD ISLAND 

7151 

TAS 

DAVIS 

7151 

TAS 

MAWSON 

7151 

TAS 

MACQUARIE ISLAND 

7151 

TAS 

MCDONALD ISLANDS 

CASEY 

7151 

TAS 

CASEY 

4455

QLD 

Roma 

 

Bulky items: 

Postcode 

State 

0800-0999 

NT 

2641-2717, 2831-2898, 2899 

NSW 

4400-4499, 4455, 4680, 4184, 4876, 4700-4805, 9920-9959 

QLD 

4806-4899, 4900-4999, 9960-9999 

QLD 

5701 

5606* 

5600* 

SA 

6055 

WA 

7151 

7303 

TAS 

6215-6699 

WA 

6700-6799 

WA 

 

Our Couriers 

The couriers and delivery services we use may change from time to time. The time frames are estimates only and our process for selecting a courier for your order indicative only. 

Some details as to our couriers follow below. However, we recommend you contact the courier to discuss or visit their website to review their terms and conditions. These may also change from time to time without notice to us. 

Australia Post 

Items that weighs 22 kg or less will typically be dispatched with eParcel, Australia Post’s Internet-enabled freight system. Each parcel will carry a barcoded address label, and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. 

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item. 

Fastway Couriers 

For an item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door. 

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, and you will be able to view the location of your item at various points in the delivery process via Fastway’s website

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. 
 

To track an item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number. 

Allied Express 

The parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. 

Each parcel will carry a barcoded address label, and you will be able to track your items through the Allied Express website. Allied Express will contact you before delivery via SMS or phone number. 

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131521 for more queries. 

Undeliverable Packages 

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Fees will apply for a customer failing to pick up a parcel in an acceptable time frame.  

Inaccurate address 

If there are any address discrepancies with your order the item is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us. 

Unsuccessful Delivery Attempt 

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, the arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time. 

Rejected by Receiver 

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be re-sent. 

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons
. If you do not receive your item within ten business days, please contact our customer service team. 

Pick up or arranging your courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times. 

Undeliverable Postcodes 

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. 

We try our best to include all the undeliverable postcodes on the list. However, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically. 

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully. 

TNT 

Parcels sent from our Brisbane operation will generally be despatched with TNT. TNT is one of the world’s largest and most trusted transport logistics company. TNT operates Australia wide. 

Each parcel will carry a barcoded address label, and you will be able to track your items through the TNT website. TNT will contact you before delivery via SMS or phone number. 

TNT requires consignment note number to track item at http://www.tnt.com/express/en_au/site/home.html  or call 131150 for more queries. 

Undeliverable Packages 

When we use TNT for delivery on some packages, we will authorise the courier to leave the items at your residence only if the courier feels it is safe to do so. If the courier feels the items are not safe to leave, a failed delivery slip will be left. Please contact your local TNT depot on the details provided to arrange re-delivery or pick up – additional charges may apply. 

Inaccurate address 

If there are any address discrepancies with your order the item is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us. 

Rejected by Receiver 

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be re-sent. 

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within ten business days, please contact our customer service team. 

Pick up or arranging your courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times. 

Contacting Us 

If you have any queries or wish to contact us, please do so by email at sales@retaildiscount.com.au

Warranty 

Some items come with a 12-month warranty which you may seek a refund or replacement for the item. Extended warranties for your peace of mind may also be available for some items. Please refer to the item listing for the warranty period. 

Australian Consumer Law 

Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support that we offer and provide under our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law. 

Timeframes 

To lodge a claim under these warranty conditions you must contact us within ten working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period. 

Retail Discount treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved. 

Lodging a Warranty Request 

When logging a warranty claim, please let us know the following information: 

  • your Name and Email Address; 
  • a brief description of the issue; 
  • order number, the item name and serial number, if applicable; 
  • date of purchase; and 
  • for items that faulty or damaged, photo and or video footage detailing the problem. 

Your request needs to be sent to sales@retaildiscount.com.au

Please be aware that we receive a high amount of correspondence from Facebook and email that have different names to the order, such as maiden names and Facebook profiles. 

Proof of purchase can be provided by order confirmation receipt, order number or similar. 

Faulty and Damaged Items 

Where an item has been delivered either faulty or damaged, for a warranty claim to be opened you must provide. 

  • Your Name and Email Address; 
  • a brief description of the issue; 
  • order number, the item name and serial number, if applicable; 
  • date of purchase; and 
  • for items that faulty or damaged, photo and or video footage detailing the problem. 

Your request needs to be sent to sales@retaildiscount.com.au

Exclusions 

This warranty is not available for: 

  • change of mind or incorrect order by you; 
  • damage due to misuse by you or the user; 
  • any accessories or bonus gifts, including (but limited to) batteries, carry bags, etc; 
  • cosmetic damage, to boxes, packaging or exterior surfaces (including during transit); 
  • damage caused by use with another item; 
  • damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; 
  • damage caused by operating an item outside any guidelines published for use; 
  • items that have been modified to alter functionality or capability without the prior written permission of Retail Discount; 
  • defects caused by normal wear and tear or otherwise due to the normal ageing of the Item, 
  • if we believe the item is stolen based on information provided by law enforcement authorities, or 
  • Where proof of purchase (invoice or paid Order confirmation) cannot be provided. 

Further Information 

Please see our Refunds and Returns Policy for further information, otherwise, you can contact Retail Discount Support at sales@retaildiscount.com.au for all warranty and item support requests. 

Refunds and Returns Policy 

Your Rights under Australian Consumer Law 

If an item you buy fails to work or do what you asked for, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.  

Where refunds will not be available 

You are not entitled to a replacement or refund so simply because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item. 

As we offer an online service, it is your responsibility to ensure you check the item description and size carefully before ordering. 

Costs of return Postage 

You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from us if the item is confirmed to have a problem, so keep your receipts. 

When items are too large, too heavy or too difficult to remove, we will pay for reasonable shipping costs or collection within a reasonable time of being notified of the problem. 

You do not have to return items in the original packaging in order to get a refund. However, we ask that you do so if the original packaging is available, as this will aid the item reaching us safely. 

For a refund, you will need to return the items by post or deliver. Please follow our return policy. This policy is aimed to prevent unnecessary costs to you. We recommend that you keep your original item packaging if possible. Should you need to return an item for repair under warranty and not have the original packaging, you will bear the responsibility for safely packaging your Item for transport and Retail Discount accepts no liability for any damage that may occur in transit. 

We reserve the right to charge you for any postage costs incurred for returns should we find the item not have a problem or if you’ve changed your mind. 

Steps and Return Procedure 

Please do not return the faulty item to us without contacting us first. For us to assist you, we require that prior to returning goods to us you: 

  • Check the item or items for damages or faults; 
  • Record the damages or faults by picture or videos; and 
  • Email the picture or videos to us along with a detailed description. 

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. This will enable us to review your claim. If you do not follow this procedure additional charges, such as postage and handling, may apply. 

Once assessed and approved by our Retail Discount team, you will be contacted to proceed with the return, refund or replacement process. 

A refund or replacement will not be provided if items are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. 

Timeframes for refunds 

Refunds generally take to 5-9 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it. 

Contacting Us 

If you have any queries or wish to contact us, please do so by email at sales@retaildiscount.com.au.